(And now, a cathartic "I hate this company and I am never patronizing
them again, please don't either" post. I should have done ones for at
least Speakeasy/Covad and IBM's server division last year. Ah well.)
I went to go register a new domain yesterday (announcement soon!
Probably this weekend). I've been using Joker for a while, IIRC on the
principle that the cooks were using it so it must be decent enough.
While registering, I had a bunch of problems with the horrid, useless
"Verified by Visa" popup that you see everywhere these days, and
eventually this must have looked like suspicious activity to the bank so
my card was declined.
I only actually found this out when I got mail saying my order was
canceled. Okay, sure. I wrote back and explained what I thought was
going on and that I'd like to resolve it. Another half hour later, I got
this response:
Hello,
please use
https://joker.com/goto/support/
for all support inquiries.
Regards, your Joker.com team
This is complete and utter bullshit . If a company is going to mail
me, I expect to be able to mail them. I have a mail client; it manages
communication the way I want it to, and runs my preferred editor to
compose messages (which is, in fact, how I am writing this very blog
post). I am sick of dicking around on JavaScript-requiring web forms
that all work differently and typing in postage-stamp-sized little
textareas. Anything I do type in them is lost, because unlike my email
client, web forms don't save sent messages unless the authors feel like
letting you have a Cc:. When a company forces me to do this, I take it
as a sign of disrespect. I tolerate a web browser for reading
pages; "applications" are universally painful .
One of the things I used to like about Joker was the PGP mail interface.
AFAIK, they have not killed it (I didn't bother to check), but with
automatic "we don't want to listen to you unless you inconvenience
yourself" bounces like this, what's the point? I surmise that there is,
or was, some smart person there who understood how (and more to the
point, why) to hook a pseudo-mailbox up to a software system, and that
they have been overridden by someone in management who realized it's
much easier to have dime-a-dozen webmonkeys hook a form up to the same
system since 90% of users just don't care (and even people who do notice
and dislike this, but are not as inflamed as I, have come to expect it
because everyone else refuses mail, so, y'know, pick yr battles son,
etc.). Not the sort of culture I put faith my in.
The irony of it all was that I was registering this domain to run a
service I had decided to create specifically because of another site
refusing mail and directing me to an even lamer web form. That would
take incoming mail and, you know... process it with software.
Suffice it to say, I am no longer going to be their customer. In
deciding who to use instead, I figured I'd do a survey of where the
domains in that "Subscription" column on Planet Debian were
registered, but... WHOIS is basically useless. Every server just returns
free text, formatted differently by (apparently) every implementation
under the sun. Cheaply parsing something out from .com/.org/.net is
possible, but InterNIC kindly blacklists your IP after making more than
a few requests in a few minutes. I guess I'm just gonna go with Gandi
(but other suggestions would be welcome).
In somewhat unrelated developments, I went to nic.at to update
my nameservers for Where the Bus At? last week. There was no
authentication or anything on the request form, so I just filled it in
and sent it off. I got some automatic mail saying I need to print out a
PDF, sign it, and fax it internationally. Annoying, and hardly as secure
as mailing them with PGP, but whatever. But then, also yesterday, I got
another mail saying the update was complete (lo and behold, it was). I
am now somewhat concerned about the security of my domain: it seems like
anyone can come by and put something in the form and if I'm not around
to notice the courtesy mail and ask that they stop the request, it'll
eventually go through, no questions asked. I have not yet written them
to figure out what the deal is, though. Kinda burned out.
I guess I didn't really have high hopes for dealing directly with
a ccTLD registrar (this was the first time I've done it... I can't
believe I blew €60 on a cutesy domain name) rather than a reseller who
competes in a market, but then, I go and google "domain registrar" and
look at all the AdWords dollars spent trying to compete with GoDaddy
and just kind of want to put my head in my hands. On DJB's DNS
pages there's this bit about setting up a domain. It doesn't say "How
to (buy|register|whatever) a domain name". It says, "How to receive a
delegation from .com". Which is of course, how it works. And what I
want to buy. I don't want "parking" or even gratis nameservers. Just a
delegation from .com. Please.
No AdWords came up when I googled for that phrase to copy the link.
Sometimes I guess markets just sink to the bottom.
Anyway. I feel like there's a free-software angle here. My continuing
irrational hatred of using other people's forms, web-based mailing-list
substitutes, nameservers, etc. stems not so much from their suckage but
from the fact that there is no longer any software there, in front of
me, for the four freedoms to possibly apply to. Being able to run
your mail reader for any purpose doesn't win you much if no one uses
mail. I don't really know what to do about this.