A cautionary tale: Verizon's DSL salespeople are completely incompetent.

Several weeks ago, I ordered residential service. I was unable to get the prequalification app on their web site to work for my address, so I called in. I was told (1) I could get a modem for free, and (2) that I didn't need to do anything for the install except plug it in -- they'd just be turning something on at the CO, perhaps even before the date my service was scheduled to begin.

These were both, of course, pure fiction. On the install date, while at work, I got a call from a tech who had shown up at my house to rewire something. Luckily, I was able to rendezvous with him later in the day. The service worked briefly and then went down. Over the next few days, I called in, was told to wait at home for 8 hours, no one showed up, I called in again, was told "oh, sorry, it's going to be tomorrow", waited all day the next day, no one showed up again... a week and two actual visits later, I finally had connectivity.

I can't really blame them for whatever the line problem was, but to repeatedly treat my time as worthless by making me wait at home for an entire day just in case a tech can get there, even though it's highly unlikely they will, is just offensive.

Then, I received my first bill and... was charged for the modem. Calling in again, I was told that the deal I was offered was for online orders only, and even if I specifically confirmed with the sales person that he could get me the same deal since the web site wouldn't let me complete an order (and I already had an old, power-sucking modem anyway), there was no way I could get a refund. So I got an RMA and planned to go shopping for a replacement (people are selling the same model on Craigslist for $10). The RMA came in an email which also told me that if I did not return the equipment within X days I would be charged $100.

This is all utter bullshit. Do not use Verizon. If your only other option is Comcast, as it is here, just steal your neighbor's wireless or tether your 3G.

They could have left me reasonably happy with the whole botched situation if they had provided a honest estimate of how long it would really take to get someone out (even if it was "days"), or given me access to the same information without having to go through a call center of people only trained to read a script about how to power-cycle your router or whatever. And if they actually apologized for a saleperson convincing me to sign up by lying about what I would be charged. But why would they? What are you going to do, switch to an ISP that treats you like a human being and doesn't fuck with your traffic? Ha. Ha ha ha. Good luck with that.